HOW TO WIN AT CUSTOMER SERVICE
When Scarlett hung up the phone, she was close to tears. Even more unexpectedly, so was the customer service representative on the other end. How did a seemingly simple inquiry end in…
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Flexing your Leadership Courage
Remember in The Wizard of Oz how the Cowardly Lion—when he got to see the Wizard—was like, “What? I already had courage? WTH?” It was kind of not cool that the Wizard…
GREAT EXPECTATIONS: THE 4 FOUNDATIONAL C’S OF THE CUSTOMER EXPERIENCE
Remember the old saying that if you never expect anything then you’ll never be disappointed? Well that might work on blind dates and birthday presents, but in business, expectations are impossible to…
4 TIPS FOR SELECTING THE BEST CANDIDATE
Have you ever looked at a set of resumes and felt totally overwhelmed? When you read a cover letter, do you find you get caught up in their personal story more than…
PERSONAL NETWORKING: THE HIDDEN GEM FOR BUILDING BUSINESS!
Business is about building relationships. If you’ve gleaned anything from the stories we’ve shared, it should be about building trust with your customers and prospects, or successfully negotiating mutual benefits with your…
TOP UPCOMING TRENDS IN CANADIAN CONSTRUCTION
The construction industry is well-regarded in Canada, with 89 percent of Canadians agreeing that a career in the industry is rewarding, according to Angus Reid*. Despite this, the industry has been challenged…
WHY IT’S CRUCIAL YOU UNDERSTAND CONSUMER BEHAVIOUR
We are all—regardless of sector—in the business of bringing to market goods or services to meet our customers’ needs. But how can you do that if you don’t know how and why…
UNDERSTANDING THE WEIGHT OF WORDS
You can create an awesome shift in your business or professional career right now. One of the easiest ways to do that is with your words. Yes. Words. Your words have a…
HARNESS YOUR PROFESSIONAL POWER
HAVE YOU EVER FOUND YOURSELF MAKING STATEMENTS LIKE THESE...? “I would get more sales if I had better leads.” “I’m miserable at work because my boss is a jerk.” “I’d get more…
Prioritizing Opportunities Using Four Levels of Focus
As leaders formulate and fine tune their strategies, it is important for them to sort through and prioritize the often bewildering array of opportunities that compete for their attention. One of the…
COMPANY CULTURE: 5 Double-Edged Sword Philosophies
Most of us spend the majority of our time at the office or actively working for a company/organization. Whether we are conscious to it or not, the culture of an organization can…
5 REASONS TO HIRE FOR SKILL OVER EXPERIENCE
Is your team diverse? When hiring a new person into your organization, it’s very likely that you will review their resume, CV or professional profile and assess how their experience might apply…
THE GIFT OF FEEDBACK
Feedback is a gift that anchors your relationships in honesty. Everyone depends upon the feedback they receive to appreciate and reinforce their areas of strength, and to identify areas for personal and…
TECHNOLOGY HELPING TO PREVENT ACCIDENTS ON THE JOBSITE
One of the biggest issues the construction industry faces continues to be jobsite safety. Construction jobsite deaths and injuries continue to rise in North America, despite awareness, education and better protocols. Research…
FOUR WAYS TO EFFECTIVELY ATTRACT A DIVERSE WORKFORCE
Is your team diverse? Do you invest to ensure your team reflects the needs and attitudes of your customers and clients? They need to reflect the communities your employees live, work in,…
MUTUAL RESPECT – VALUE YOUR SUPPLIERS LIKE PARTNERS
In the hustle and bustle of today’s world, we are all battling for an advantage over our competition. Yet, too often we miss one of the most significant competitive opportunities for growth…