HOW TO WIN AT CUSTOMER SERVICEMarch 1, 2020by AdminWhen Scarlett hung up the phone, she was close to tears. Even more unexpectedly, so was the customer service representative on the other end. How did a seemingly simple inquiry end in…
Flexing your Leadership CourageMarch 1, 2020by Steve YacovelliRemember in The Wizard of Oz how the Cowardly Lion—when he got to see the Wizard—was like, “What? I already had courage? WTH?” It was kind of not cool that the Wizard…
GREAT EXPECTATIONS: THE 4 FOUNDATIONAL C’S OF THE CUSTOMER EXPERIENCENovember 1, 2019by Tra WilliamsRemember the old saying that if you never expect anything then you’ll never be disappointed? Well that might work on blind dates and birthday presents, but in business, expectations are impossible to…
4 TIPS FOR SELECTING THE BEST CANDIDATENovember 1, 2019by Jeremy EskenaziHave you ever looked at a set of resumes and felt totally overwhelmed? When you read a cover letter, do you find you get caught up in their personal story more than…
PERSONAL NETWORKING: THE HIDDEN GEM FOR BUILDING BUSINESS!November 1, 2019by Ken JenkinsBusiness is about building relationships. If you’ve gleaned anything from the stories we’ve shared, it should be about building trust with your customers and prospects, or successfully negotiating mutual benefits with your…
TOP UPCOMING TRENDS IN CANADIAN CONSTRUCTIONSeptember 20, 2019by Jas SarawThe construction industry is well-regarded in Canada, with 89 percent of Canadians agreeing that a career in the industry is rewarding, according to Angus Reid*. Despite this, the industry has been challenged…
WHY IT’S CRUCIAL YOU UNDERSTAND CONSUMER BEHAVIOURSeptember 9, 2019by Ken JenkinsWe are all—regardless of sector—in the business of bringing to market goods or services to meet our customers’ needs. But how can you do that if you don’t know how and why…
UNDERSTANDING THE WEIGHT OF WORDSJuly 23, 2019by Jennifer PowersYou can create an awesome shift in your business or professional career right now. One of the easiest ways to do that is with your words. Yes. Words. Your words have a…
HARNESS YOUR PROFESSIONAL POWERJuly 15, 2019by Jennifer PowersHAVE YOU EVER FOUND YOURSELF MAKING STATEMENTS LIKE THESE...? “I would get more sales if I had better leads.” “I’m miserable at work because my boss is a jerk.” “I’d get more…
