When Scarlett hung up the phone, she was close to tears. Even more unexpectedly, so was the customer service representative on the other end. How did a seemingl...
Have you ever looked at a set of resumes and felt totally
overwhelmed? When you read a cover letter, do you find you get caught up in
their personal story more...
HAVE YOU EVER FOUND YOURSELF MAKING STATEMENTS LIKE THESE...?
“I would get more sales if I had better leads.”
“I’m miserable at work because my boss is a...
Is your team diverse?
When hiring a new person into your organization, it’s very likely that you will review their resume, CV or professional profile and ass...
Is your team diverse?
Do you invest to ensure your team reflects the needs and attitudes of your customers and clients? They need to reflect the communities ...
Successful people all do one thing: they solve problems. They don’t just stare at a problem and wish it would go away.
The magic key to solving your big, dif...
Wake Up
It’s no secret that the workforce and the nature of work itself are rapidly changing. Many organizations, particularly large ones, are like an ocean ...
Every day, businesses lose money by not understanding or leveraging their investments. When one considers the financials of organizations, it is clear that a s...
For anyone charged with allocating marketing dollars, it can seem like an arduous and even dicey process to decide how much to spend annually, and on what. For ...
Peter Drucker famously wrote in The Practice of Management that the purpose of a business is to create and keep a customer. Unfortunately, the latter of these i...