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Building Better Business

Exceptional Leaders Have Clarity

Most leaders believe they make good decisions. They believe they already have clarity about their situation. Protecting the status quo is the norm. Then something significant happens: their financials show losses, revenues…

Does Your Company Culture Get All A’s?

It’s an instant gratification world where people/employees/leaders want things to change immediately. They want progress to be a flip of a switch. They want the easy button. Every leader, team and organization…

HOW TO WIN AT CUSTOMER SERVICE

When Scarlett hung up the phone, she was close to tears. Even more unexpectedly, so was the customer service representative on the other end. How did a seemingly simple inquiry end in…

HARNESS YOUR PROFESSIONAL POWER

HAVE YOU EVER FOUND YOURSELF MAKING STATEMENTS LIKE THESE...? “I would get more sales if I had better leads.” “I’m miserable at work because my boss is a jerk.” “I’d get more…